Privacy Policy
Effective Date: September 30, 2026
Loving Touch Transportation (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and your choices when you visit lovingtouchtransportation.com, request transportation, contact us, or opt in to our SMS messaging program.
1. Information We Collect
Depending on your interaction with us, we collect the following information:
Contact information: Names, phone numbers, email addresses, and mailing addresses.
Transportation information: Appointment dates, preferred pickup times, pickup and destination addresses, and transportation instructions.
Accessibility information: Wheelchair requirements, mobility assistance needs, and other information you provide to help us arrange appropriate transportation.
Coordinator and facility information: Contact details for authorized family members, caregivers, ride coordinators, doctors, and facilities.
Billing information: Details identifying the person or facility responsible for payment, billing addresses, and payment-related records.
Communications: Information submitted through our website forms, emails, phone conversations, and text messages.
SMS opt-in information: Your mobile number, consent selection, the date and method of consent, and opt-out requests.
Website information: Technical information that our website and service providers may collect, such as IP address, browser type, device information, pages visited, referring pages, and access times.
We receive information directly from you or from someone authorized to arrange transportation on your behalf. Please provide only information necessary for your transportation request. Do not submit Social Security numbers, unnecessary medical records, or payment-card details through general website forms or text messages.
2. How We Use Your Information
We use information to:
Respond to inquiries and transportation requests.
Schedule, confirm, and coordinate transportation.
Arrange appropriate vehicles and accessibility assistance.
Communicate with authorized caregivers, coordinators, and facilities.
Handle billing, payment coordination, and customer support.
Send the SMS communications you have consented to receive.
Record and honor communication preferences and opt-out requests.
Maintain business records, improve website functionality, prevent misuse, and fulfill legal obligations.
3. SMS Opt-In and Consent
Loving Touch Transportation offers an optional SMS program for transportation-related communications and customer support.
When you expressly opt in, you agree to receive text messages about booking confirmations, ride reminders, pickup and arrival updates, schedule changes, and customer support concerning your transportation.
For website enrollment, you provide consent by selecting a separate, optional SMS consent checkbox. This checkbox must not be preselected. Providing a phone number, submitting a ride request, or agreeing to general website terms does not by itself constitute SMS consent.
Consent to receive SMS messages is not a condition of purchase. You may request transportation without enrolling in text messages.
We use SMS opt-in information to document your permission, deliver the messages you requested, and honor your communication preferences.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe. You will receive a confirmation text, and no further SMS program messages will be sent unless you opt in again.
Reply HELP for assistance or call (586) 992-1024.
4. Information Handling and Service Providers
We use information as necessary to arrange transportation, communicate with authorized contacts, administer billing, and respond to service requests.
Personnel and service providers supporting these functions receive only the information needed for their responsibilities. Supporting services may include website hosting, booking forms, customer service, communications, and payment processing.
Transportation information may be provided to the driver assigned to your ride and authorized caregivers or facility contacts when necessary to coordinate the service.
We may also make disclosures required by applicable law or valid legal process. The mobile-information and SMS consent protections in Section 5 apply to the information described there.
5. Mobile Information Sharing and SMS Opt-In Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Cookies and Tracking Practices
Our website and embedded tools may use cookies and similar technologies to support website operation, maintain form sessions, remember preferences, and protect against misuse.
Depending on the tools enabled, these technologies may also collect technical information about website visits to help us understand usage and improve performance.
You can control or delete cookies through your browser settings. Blocking cookies may affect website features or the operation of booking forms. Where applicable law requires consent for nonessential cookies or tracking, we obtain that consent before using them.
External websites linked from our website operate under their own privacy policies.
7. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
Access to personal information is limited to personnel and service providers who need it for authorized responsibilities. No online transmission or storage method can guarantee complete security.
We retain information for as long as reasonably necessary to provide services, maintain business records, meet legal obligations, and resolve disputes. We may retain consent and opt-out records to document and honor your communication preferences.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request information about how we use it or exercise other privacy rights available in your jurisdiction.
We may verify your identity and authority before processing a request. Some information may need to be retained for legal, billing, or other permitted purposes.
You may:
Decline to provide optional information.
Manage cookies through your browser.
Withdraw SMS consent by replying STOP.
Contact us to update your information or submit a privacy request.
Declining SMS consent does not prevent you from purchasing transportation services. Information necessary to coordinate a ride must still be provided.
For privacy requests, call (586) 992-1024.
9. Children’s Privacy
Our website forms and SMS program are intended for adults 18 years of age or older.
An authorized adult arranging transportation for a minor should provide only the information needed for that service. If you believe a child has submitted information without appropriate authorization, contact us so we can review and address it.
10. Changes to This Policy
We may update this Privacy Policy as our services, practices, or legal obligations change. The revised policy will be posted on this page with an updated effective date.
We will provide additional notice or obtain consent when required by law.
11. Contact Us
Loving Touch Transportation
Phone: (586) 992-1024
Website: lovingtouchtransportation.com
Contact page: Contact Us