Terms & Conditions
Effective Date: September 30, 2026
These Terms & Conditions govern your use of the Loving Touch Transportation website and participation in the Loving Touch Transportation SMS program. “We,” “us,” and “our” refer to Loving Touch Transportation.
1. Transportation Services
Loving Touch Transportation provides non-emergency transportation, including wheelchair transportation and assisted van transportation.
Submitting a transportation request does not confirm a reservation. A ride is confirmed only after our scheduling team verifies availability and confirms your transportation details.
Our website and messaging program do not provide emergency assistance. For a medical emergency, call 911.
2. Information You Provide
You agree to provide accurate contact, pickup, destination, scheduling, accessibility, and billing information.
If you arrange transportation for another person, you must have appropriate authority to provide their information and coordinate the service. Providing someone else’s phone number does not automatically enroll that person in SMS messages.
Notify our office promptly if your transportation details or assistance needs change.
3. Booking, Pricing, and Changes
Transportation is subject to availability and our ability to accommodate the rider’s needs safely.
Our scheduling team will explain applicable prices, payment arrangements, and service requirements when confirming your ride. Any applicable cancellation, waiting-time, or additional service fees will be disclosed before you agree to them.
Call (586) 992-1024 to request a change or cancellation. A text requesting a change does not confirm that the change has been accepted. Obtain confirmation from our team.
4. SMS Program Name and Description
Program name: Loving Touch Transportation SMS Notifications
By opting in, you agree to receive non-marketing text messages from Loving Touch Transportation concerning your transportation requests and services.
Messages may include:
Transportation inquiry responses.
Booking confirmations.
Upcoming ride reminders.
Pickup coordination and arrival updates.
Schedule changes affecting your ride.
Customer support concerning your transportation.
Messages may be sent using automated technology.
5. SMS Opt-In and Consent
You enroll in the SMS program by providing your mobile number and expressly agreeing to receive the message types described above.
For website enrollment, consent is provided through a separate, optional SMS checkbox that is not preselected. Simply providing a phone number, submitting a booking request, or accepting these Terms does not enroll you in SMS messaging.
Consent to receive SMS messages is not a condition of purchase.
You can arrange transportation by contacting our office without joining the SMS program. Consent applies only to the program and message types disclosed when you enroll.
You must be the subscriber or an authorized user of the mobile number provided. Notify us if your number changes or you are no longer authorized to use it.
6. Age Restriction
You must be at least 18 years old to enroll in the Loving Touch Transportation SMS program.
By opting in, you confirm that you meet this age requirement.
7. Message Frequency
Message frequency varies based on your transportation requests, scheduled rides, service updates, and customer support interactions.
The program may send recurring messages while you remain subscribed.
8. Message and Data Rates
Message and data rates may apply to messages you receive from us and messages you send to us.
Your wireless provider determines applicable charges. Contact your wireless provider with questions about your text messaging or data plan.
9. Opt-Out Instructions
You can cancel SMS participation at any time by replying STOP to the number from which you received our messages.
After you send STOP, we will send a text confirming that you have unsubscribed. Following that confirmation, you will no longer receive SMS program messages from us.
To rejoin, complete the original opt-in process again and provide renewed consent.
Opting out of text messages does not cancel a transportation reservation. Contact our office separately to change or cancel a ride.
10. Customer Support
If you experience problems with the messaging program, reply HELP for assistance.
You can also contact Loving Touch Transportation directly:
Phone: (586) 992-1024
Contact page: Contact Us
For urgent transportation changes, call our office. Do not rely on text messages for emergency assistance.
11. Carrier Liability and Message Delivery
Carriers are not liable for delayed or undelivered messages.
Message delivery depends on network availability, wireless coverage, device compatibility, and other conditions outside our control. Delivery and timing are not guaranteed.
If an expected confirmation or transportation update does not arrive, contact our office to verify the details.
12. Privacy Policy
For information about how we collect, use, protect, and handle your personal information, including mobile information and SMS opt-in data, please review our:
13. Acceptable Website Use
You agree not to submit fraudulent requests, provide information you are not authorized to disclose, attempt unauthorized access, or interfere with website operations.
14. Changes to These Terms
We may update these Terms as our services or requirements change. Updates will be posted on this page with a revised effective date.
Changes to these Terms do not automatically enroll you in new messaging programs or expand your existing SMS consent. Additional consent will be obtained when required.
15. Contact Us
Loving Touch Transportation
Phone: (586) 992-1024
Website: lovingtouchtransportation.com
Privacy Policy: View Privacy Policy