Frequently Asked Questions
What are your hours of operation?
Our office is available to schedule your request from 5:00 am to 9:00pm, Monday-Friday and 5:00 am to 7:00pm on Saturday. If you have after hour needs someone will be available to return your call.
What is your service area?
What methods of payment do you accept?
Do you accept insurance or Medicaid/Medicare?
Is Loving Touch Transportation, LLC licensed and insured?
The Michigan Department of Transportation requires that all Wheelchair van companies have a DOT inspection of each vehicle annually, and sets minimum requirements for insurance. Loving Touch Transportation LLC has a current “Limousine Authority” from the State of Michigan, and meets all of the required guidelines for insurance and safety equipment.
How much notice do I need to give for transportation?
Can I ride along with the patient?
Do I need to provide my own wheelchair for my transport?
My house has stairs. Will you still be able to transport me?
Do I need to wait at the curb for you to pick me up?
No! Our Transportation Companions will come into your residence, or into you room at your apartment, nursing home, or hospital and assist you to our vehicle. We will then escort you or your loved one into their appointment and make sure they are checked in at the destination. A return trip will be scheduled for you so that you will not have an extended wait time for your return trip.
I need oxygen for my transport. Can you provide oxygen for the trip?
Do I need to be in a wheelchair to use your service?
No. We help people with all levels of mobility. If you have a senior that just needs a ride to an appointment and family is not available, we can help that person. If you are a regular person in need of airport transportation, we can help with that also. We have a solution for almost any transportation need you may have.
If I am in an extra large chair will you be able to transport me?
Yes. When you schedule your transport make our staff aware of the size of your chair and we will send a vehicle that will be able to handle most extra wide chairs. If the wheel width of your chair is 36 inches or less we will be able to transport you. We also have vehicles that carry 24″ wide seat wheelchairs that we could transport you in if your chair is larger than 36 inches wide (wheel to wheel).
Still Have Questions?
Door to Door service provided.
Clean, comfortable wheelchairs including extra wide.
One-way or Round trip pricing available.
Workman's Comp Claims
Auto Accident Claims
Cash, Check and Credit Cards
Facility Contract Rates and Term Agreements Available