Operating Hours
M-F 4am - 10pm
Sat 8am - 9pm
Office Hours
M-F 7am - 6pm
Sat 8am - 4pm
Call Us Today!
1 (586) 992-1024
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Frequently Asked Questions

Answers to Common Transportation Questions

We understand that arranging non-emergency transportation often comes with important questions. This page is designed to provide clear, straightforward answers about our services, scheduling, payments, and what to expect when riding with Loving Touch Transportation. If you need additional clarification, our team is always available to assist.

What are your hours of operation?
Our office is available to schedule your request from 7:00 am to 6:00pm, Monday-Friday and 8:00 am to 4:00pm on Saturday. If you have after hour needs someone will be available to return your call.

Our Driver Operating Hours Are:
Monday – Friday 4am to 10pm
Saturday 4am to 9pm
Sunday Closed
What is your service area?
Our primary service area is Southeastern Michigan. We have no geographical borders. Long distance transportation is available upon request.
What methods of payment do you accept?
Loving Touch Transportation accepts cash, checks, Visa, Mastercard, and Discover. Credit card payments can be arranged with our scheduling team when your ride is confirmed. We no longer accept Workers’ Compensation or auto insurance claims.
Do you accept insurance or Medicaid/Medicare?
Loving Touch Transportation is not currently accepting new Medicaid transportation clients. We do not bill Medicare or private health insurance, and we no longer accept Workers’ Compensation or auto insurance claims. We accept cash, checks, Visa, Mastercard, and Discover for your convenience. Please contact our office with any questions regarding payment options.
Is Loving Touch Transportation, LLC licensed and insured?
Yes. Loving Touch Transportation is licensed and insured. Our vehicles are maintained with a strong focus on safety, cleanliness, comfort, and reliability. Our experienced team follows established operating and safety procedures to provide dependable transportation for every client we serve.
How much notice do I need to give for transportation?
We ask that you give us 24 to 48 hours notice, but same day service is available when the schedule permits.
Can I ride along with the patient?
Of course, you can ride along at no additional charge. We encourage a family member or aide to ride with patients to give them a sense of security. We will need advanced notice if more than one rider will need to travel with the client.
Do I need to provide my own wheelchair for my transport?
Wheelchairs may be provided by Loving Touch Transportation, but they must be requested when your ride is booked. Not every van is equipped with a company-provided wheelchair, so availability must be confirmed in advance. An additional fee applies when using one of our wheelchairs. Please provide the type and size of wheelchair needed so our scheduling team can assign the appropriate vehicle.
My house has stairs. Will you still be able to transport me?
If your residence has stairs please call our office with a description and the number of stairs. Our trained staff will make an assessment and advise you of our ability to handle your particular situation. Additional charges may apply.
Do I need to wait at the curb for you to pick me up?
No! Our Transportation Companions will come into your residence, or into you room at your apartment, nursing home, or hospital and assist you to our vehicle. We will then escort you or your loved one into their appointment and make sure they are checked in at the destination. A return trip will be scheduled for you so that you will not have an extended wait time for your return trip.
I need oxygen for my transport. Can you provide oxygen for the trip?
We do not supply or regulate oxygen. If your chair has a holder for oxygen and you or your facility will be providing the tank, yes, we will transport you. Our drivers are trained to notify caregivers or facility staff if a client that is being sent out does not have a full tank.
Do I need to be in a wheelchair to use your service?
No. We help people with all levels of mobility. If you have a senior that just needs a ride to an appointment and family is not available, we can help that person. If you are a regular person in need of airport transportation, we can help with that also. We have a solution for almost any transportation need you may have.
If I am in an extra large chair will you be able to transport me?
Yes. If the width of your chair from outside wheel to outside wheel is 31 inches or less (overall width) we will be able to transport you. We also have vehicles that carry 20″ wide seat wheelchairs that you could transfer into if your chair is larger than 31 inches wide. Any use of a company-provided wheelchair must be arranged in advance, is subject to availability, and includes an additional wheelchair-use fee.
Who We Are

Where Compassion Meets Reliable Transportation

Where Compassion Meets Reliable Transportation means every ride is delivered with genuine care, professionalism, and a commitment to safety—ensuring our clients feel supported, respected, and confident from pickup to drop-off.

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Compassionate Support for Every Ride

Our
Transportation Services

We specialize in non-emergency transportation services that meet a wide range of mobility and medical-related needs. Whether traveling to an appointment or coordinating facility transportation, our team ensures a smooth and stress-free experience from pickup to drop-off.

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Still Have Questions?

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Accepted Payment Methods

Flexible and convenient payment options for your peace of mind

Booking a ride with Loving Touch Transportation is quick and straightforward. Simply fill out our request form with your ride details and submit it to check availability. Once received, one of our scheduling coordinators will personally reach out to confirm your ride, answer any questions, and finalize the details. For your convenience, we accept secure credit card payments, ensuring a smooth and reliable booking experience from start to finish.

Need Any Help?

(586) 992-1024
Operating Hours
M-F 4am - 10pm
Sat 8am - 9pm
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